Shipping & Delivery
SweetGrass Trading Company offers Standard Ground Shipping. The shipping cost is based on total weight of your purchase and your UPS Shipping Zone. If you would like to read more about your zone, you may check UPS. Once your order has been shipped you will receive an email confirmation of your purchase with the UPS or USPS tracking number. Note that some UPS packages will require a signature. SweetGrass Trading Company does not ship to P.O. Boxes. SweetGrass Trading Company Online orders are processed Monday – Friday, excluding major holidays.
Most orders are processed and shipped in 2 – 3 business days, depending on product availability. Most Standard orders are delivered within 5-7 business days from the order’s ship date.
For our loyalty customers Complimentary shipping, no minimum, for Sweetgrass Trading loyalty rewards members. Must be logged in at checkout and enrolled in the loyalty rewards program. For those not enrolled, shipping is complimentary with your order over $49. Shipping costs will not be refunded if customer is not logged in to their account during purchase.
SweetGrass Guarantee: 100% Satisfaction Guarantee
We want you to be happy with your order. If for any reason you are not satisfied with your purchase, we will work to make it right.
- You may return new, unopened items sold by SweetGrass Trading Company within 60 days of delivery for a full refund. Used products may be returned if defective. We’ll also pay the return shipping costs if the return is a result of our error. Items should be returned in their original product packaging.
- Please contact us at firstname.lastname@example.org for complete instructions on how to return a product to us.
- SweetGrass Trading Company will not refund the original shipping charges unless it was a result of our error. • Please allow 10-14 days to process the return.
- Returned products should include the packing slip.
SweetGrass Trading Company is committed to protecting the privacy of our customers and other website users. We do not collect personally identifiable information from individuals unless they provide it to us voluntarily and knowingly; we do not require anyone to register or provide information to us in order to view our site.
If you place an order or register, the following information is collected: name, address, phone number, email address, password and, when necessary, payment information and date of birth. The names, addresses, and phone numbers of your recipients are also collected; this information is accessible to you by logging in to your account with your password. All of this information can be edited or deleted at any time using our website or by contacting customer service.
Using and Sharing This Information:
We partner with other parties to provide specific services such as credit card processing, delivering packages, sending mail, etc. We provide them information that is necessary to perform their functions, but they may not use personally identifiable information for any other purposes except providing these services.
In addition to shipping and confirming your order, information that you provide may also be used by SweetGrass Trading Company for marketing purposes such as sending catalogs or emailing promotional offers. Email addresses are never sold or rented.
Use of “Cookies”:
Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as account sign-in, and storage of items in your Shopping Cart between visits. We may also use technologies such as our own cookies to provide you with personalized online display advertising. These identifiers include information that allows our site to remember important information that will make your use of our site more efficient and useful to you. We use cookie technology and IP addresses to obtain non-personal information from online visitors, and also to provide registered visitors with the best possible personalized online experience. SweetGrass Trading Company does not store personally identifiable information in your cookie.
This site uses Google Analytics demographic and interest reporting.
Your Credit Card Information Is Secure!
We care about the safety and security of your transaction. SweetGrass Trading Company’s Web Site uses EV-SSL (Extended Validation Secure Sockets Layer) to communicate with your browser software when you order from us online and thereby provide us with credit card or similar information. SSL is the industry standard security protocol; and EV-SSL is the ultimate verification that you are doing business with who the website claims to be, which makes it extremely difficult for anyone else to intercept your credit card / transaction and order information that you send us when you submit your online order.
Bank Or Credit Card Liability:
Under the Fair Credit Billing Act, your bank or credit card company cannot hold you liable for more than $50 of unauthorized or fraudulent charges on a credit card. Your liability for unauthorized use of a debit card may be higher, but most debit card issuers voluntarily apply the $50 limit to their cards as well.
If unauthorized use of your credit or debit card does occur, you must notify your card provider, in accordance with the agreement you have with the company.